Having your credit card rejected without notice can be a frustrating experience. According to the Federal Trade Commission, federal law limits your liability for fraudulent charges to $50, as long as you report the credit card fraud within 60 days (although most credit cards come with $0 liability). If your credit card statement includes transactions you don’t recognize, contact your card issuer immediately to remove them from your account. When you call customer support, the agent will verify your last transactions, deactivate your credit card, and send you a new one.
Here are some instances when calling a live customer service agent may be best: When your card is lost or stolenĪlways report stolen or missing credit cards as soon as possible. Still, there are times when it may make more sense to speak with a customer service representative by telephone and resolve issues in real-time. Most of the time, you can manage your credit card account online. Twitter: When should you contact your credit card issuer? American Expressġ-80 (or the number on the back of your card) Listed below are contact details for major credit card issuers, most of which also offer access to your account online or through a mobile app. Customer service contact information by credit card issuer Take caution, however, not to include any personal information –such as your credit card number and identifying information – whenever you contact your credit card company on social media. For example, Chase and Bank of America offer digital assistants through their apps that can help you manage your accounts and get answers to common questions.Īdditionally, you can now interact with most major credit card issuers through their social media channels. Many credit card issuers are offering new ways to get support. The app allows you to perform routine account management functions like paying your bill and not-so-routine tasks such as locking your credit card for security purposes. Additionally, you can access your account through Wells Fargo’s mobile app with a password, facial recognition or a fingerprint. If you’d rather not wait on hold to get customer assistance, you can typically resolve issues quickly and easily through your online account or mobile app.įor example, if you have a Wells Fargo credit card, you can manage your account and handle most issues online. Speaking with a customer service representative.Reporting fraud or a lost or missing credit card.Generally, when you call this customer service number, you’ll be presented with multiple service options to address your needs, such as:
In that case, your best bet may be to call the number listed on your physical credit card. But sometimes, it may be better to speak with a customer service representative to resolve a billing issue, report fraud, or discuss another matter. If you need to pay your credit card bill or review your payment history, you can probably do so through your online account or your credit card’s mobile app. But if you’d rather not handle issues over the phone, your card issuer likely offers other avenues to connect. You can manage your account and resolve issues by calling the number on your physical credit card. Let’s look at the various ways you can contact your credit card issuer and when it makes the most sense to call your credit card’s customer service division. If you don’t see your card issuer’s contact information below, call the number listed on your credit card for customer support. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.If you’re looking to contact your credit card company, check out our list below for contact numbers for the biggest credit card issuers.
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